Hey all! Meet our producer and main idea-maker, Sarah Hatter! She’s an author, public speaker, conference producer, and entrepreneur. Sarah’s well known in the tech industry for her work focusing on the importance of customer experience and brand strategy and for her efforts to bring professional development to the world of customer support.

Since starting CoSupport in 2011, Sarah’s traveled the globe sharing her passion for customer support and customer experience. She’s been honored to speak at awesome tech conferences such as LessConf, MicroConf, Release Notes and Business of Software. She’s also presented for private groups at Microsoft, Facebook, Google, Hudl, and many, many more.

Sarah lives in Orange County, CA where she runs a women’s mentorship program and continues to consult for SaaS companies on customer experience. She has owned over 40 pairs of TOMS shoes, she has some really great soup recipes, and has proudly liked over 700 Instagram pics of corgis.

You may have seen Sarah’s origin stories on our Instagram account (Part 1, Part 2, Part 3, Part 4), and we’re adding to that with this Elevated Woman profile:

What’s your day job?

I run a customer support consultancy, CoSupport, and I produce the Elevate Summit events for support pros.

Why’d you decide to produce the Elevate Women’s Event?

I have felt purposed for a long time to be a mapmaker for other women – in my head that means someone who has scouted out the marshes and valleys and come back to camp to draw maps for other people to follow. I think my job here on earth is to use all my wisdom and experience to lead others to make better decisions, to trust their instincts and develop their self-love and self-worth, and to in turn lead and mentor others.

What was you biggest ah-ha moment as a woman?

I was always told I should marry a rich man. No one ever mentioned or suggested that *I* could be the rich one, that I could support myself successfully without getting married, that I could be a business owner or mentor and didn’t need to just wait for someone to rescue me. I rescued myself.

What do you wish you could tell your younger self?

Save your money. Don’t be so dramatic. You deserve someone better (and taller) than him.



Here’s a popular talk Sarah gave at Business of Software in Boston, 2013:

Here’s some of her more popular online appearances:

Get in touch to book Sarah for an interview, chat or just to hangout. She is very nice.


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