Meet Sarah Hatter

I believe my purpose is to empower and educate and encourage women to be amazing people who find value in themselves inherently, and to not seek it from outside sources. I can only speak about this and teach about it because it comes from a place of wisdom – my own experience mingled with time, giving me perspective.

Hey all!  I’m Sarah Hatter and I’m the producer of Elevate Women! I’m going to tell a bit about my story so you can get to know me and my heart for this project.

I was born in the 1900’s. By the time my mom had me, she had been married five years, already had a two-year-old, and would soon own her first a home. She had just turned 24. My life has in no way turned out like hers, as my focus has been on creating a sustainable career and mentoring others to do likewise.

I started producing conferences because I saw that there was a serious lack of education and information for specific people in my industry: people doing customer support for web apps. We’ve done 14 large-scale events in 5 years, and I feel like I’ve played a major role in getting support teams a place of quiet honor at tech companies, rather than than the place of low status that “customer service” teams have always held.

But even though we done those amazing events and I’ve written a book *and* I’ve maintained a thriving career training people how to do customer support, I’ve always felt that there *something else* I’m supposed to be doing.

I believe my purpose is to empower and educate and encourage women to be amazing people who find value in themselves inherently, and to not seek it from outside sources. I can only speak about this and teach about it because it comes from a place of wisdom – my own experience mingled with time, giving me perspective.

When I was 24, 25, 26 and unmarried with no children and couldn’t even consider owning a home, I was fixated on what I lacked compared to my mom’s life, compared to so many other women’s lives. I spent so much time- or, should I say, I WASTED so much time fixated on when I didn’t have compared to someone else’s life path. The wisdom I’ve gained looking back on how unforgiving to myself I was 10 years ago makes me want even more to create a space for women and to guide them into finding self value in their individual journey.

When I was in my 20s I stuck through being treated terribly by people, being taken advantage of, not being seen or heard or understood, and excepting that was OK. I made so many mistakes in my 20s simply because I was never given guidance on how to *not* make those mistakes. Bad boyfriends, worse jobs, terrible self-esteem, zero understanding of money management. Truth: I didn’t start saving money until I was over 30 because for some reason when I was in my 20s I just assumed I’d marry a guy with a fully funded 401k. ¯\_(ツ)_/¯ .

But luckily after I turned 30, I met women who were just a bit older than me and more experienced, who could see in my pain and suffering their past experiences. I met women who could legitimately tell me that things are going to be OK because they had been through similar experiences. I met women I could trust because they had integrity and wisdom that they gained through those experiences, and they were willing to share those experiences with me wholeheartedly.

I look back on that time now 10 years ago already and I understand that those mistakes needed to happen. I needed to waste money and cry about guys and get fired from a shitty job that did not deserve my talent but oddly made me feel indebted to it nonetheless. I needed to be homesick, have bad friends who were parasitic to me, and choose to pour my goodwill and generosity into people who would take advantage of it.

And I needed to meet people who’s life experience was reflected in my own, who could sit with me and say, “You’ll get through this. I know the way and I’ll draw you a map.”

What are our experiences if they don’t lead to stories? What is our wisdom without people to share it with? What good is our learning if we don’t use it to teach others? And what good can our suffering be if it doesn’t help to soothe others somehow down the line?